Is It Time For a New Integrated Payments Partner?

As a software provider, your payment partner should be actively developing and maintaining a collaborative relationship with you in order to have a successful payments program. If your current payment partner is not delivering the features or support you require, it may be worthwhile to consider switching to a new integrated payments partner. Consider the following factors to determine whether a new payment partner could better meet your needs.

When To Change Payment Partners

You should change partners if your current integrated payments partner only offers a limited number of services that are not meeting the needs of your customers or operates like a payment vendor. Consider whether or not you or your merchants are receiving the following items and support:

• Dedicated account management and support
• Sales and marketing programs to drive customer adoption
• Transparent merchant services fees

If any or all of the features you need are not offered by your present payment partner, you should consider making a change. Almost any software provider can benefit from the increased support that they could receive from a more comprehensive integrated payments partner.

How To Switch Integrated Payments Partners

Several measures may be necessary to integrate to a new payments platform and move your customer base to the new integrated payments partner.  Start with finding a new payment partner that will support you from the contract phase all the way through to launch and then to day-to-day partnership management.

Implementing and Launching a New Partnership

The early stages of a new partnership will require development work. Make sure to choose a partner that supports your preferred API, such as REST or SOAP. A choice of hosted options may also be useful. Once basic functionality has been attained, you may also want to work integrate with a Mobile SDK to achieve support for omnichannel functionality.

The right integrated payments partner will help to guide your customer towards the new solution with a conversion campaign.  Paragon Payment Solutions offers an array of services to support your new payments integration.